Big Sky

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Delivery & Returns Queries

How will you deliver my order?

We have partnered with Zimpost to deliver throughout Zimbabwe. Orders will be delivered door to door in all the major towns and cities. Deliveries in the rural areas will have to be collected from your nearest post office.

How do I track my order?

During the purchase process you will provide us with a valid email address and contact number for the recipient. You will receive an e-mail message after your purchase confirming your online order, total amount and delivery address. We will email you once the recipient has confirmed receipt of the order. You can contact us at any time for updates or queries.

How long do you take to deliver?

Deliveries to all major towns and cities are overnight, provided we have your order confirmation by 12:00pm. Deliveries to the rural areas vary, depending on Zimpost’s schedule. We will email you informing when delivery will be made.

How can I be sure we will take delivery by Christmas Day?

To be sure that you receive your order in time for Christmas, we recommend that orders are received no later than 19 December for major centres, and 17 December for rural areas. Don’t hesitate to email us for information relevant to your location.

30 Day Returns Policy

Big Sky Supplies will gladly exchange any faulty goods inline with the manufacturers return policy and guarantee.

Unused products may be returned, in their original packaging, within 30 days of purchase for a full credit towards your next purchase on Big Sky. Return shipping costs are for the purchasers account.